User Researcher

This vacancy is open at Stage 4 - External Recruitment.  DWP Digital offers uniquely challenging and fulfilling career opportunities for people interested in making a genuine difference to society.  We’re the UK’s biggest government department: few other organisations globally provide the same opportunity to apply next-generation digital technology on a massive scale to issues which touch the lives of so many. We support 20 million people every day to help them to find work and save for their future. We provide financial assistance worth over £180 billion each year to ensure that the most vulnerable in society are protected. With 800 locations and 85,000 colleagues, we’re bigger than most retail operations.  Our strategy in DWP Digital is to deliver often, iteratively and repeatedly. We combine design-thinking and technology to transform user experiences. If you work for us, you’ll have a once-in-a-generation opportunity to be part of something big and unique. For decades, we‘ve delivered the largest platforms across industries and continents. We’re now committed to developing transformative products and services which improve millions of people’s interaction with government.  You’ll work with many talented and committed people who want to be the best at what they do together. We offer career-enhancing roles which apply the latest technologies and techniques to meaningful, high profile work. Our people also enjoy the security, flexibility and work-life balance that a brilliant civil service offers. If you want to work in empowered, multi-disciplinary teams in an environment which values passion and creativity over hierarchy, we’d love to hear from you.  This role is for an experienced User Researcher, working in agile multi-disciplinary team environments.  They are able to plan and lead research on larger teams and more complex services. They influence service proposition, align user research activities and wider plans, and build user centred practices in new teams.  They generate new and useful insight in relation to DWP’s users, helping to ensure that quality products and services are delivered that meet the needs of the customer base and of the department’s business.  They provide mentoring and support to less experienced team members to ensure high quality research and continual improvement in user research practice.  They are responsible for maintaining standards in line with the GDS Digital by Default Service Standard, enabling the Department to meet its future strategic vision.  General Responsibilities  • Use strong analytical and problem solving skills to understand the business problem and devise appropriate research strategies. • Plan and design user research sessions, testing both high-level concepts and specific aspects of the service as it is designed and developed.  • Conduct research and generate new and useful insight to shape the development of new digital services while maintaining the focus on user needs.  • Conduct contextual and Discovery research to develop a deep understanding of the needs of all users of a service.  • Conduct hands-on user research, including guerrilla/pop-up testing, moderating usability sessions and interviewing.  • Conduct usability testing, including developing user recruitment briefs, test moderations, analysis and report writing.  • Be highly visible within a multidisciplinary team of designers, analysts and developers, promoting user-centred design principles.  • Be confident in explaining user needs to colleagues, and act as a persuasive advocate for those needs both within the team and the department at large.  • Work with senior stakeholders, product owners and delivery managers to help inform the service vision and priorities  • Deliver at pace, with a commitment to agile and continuous iterative development to improve the experience

Salary: 49500 GBP Annually

Source: Department for Work and Pensions, Public Employment Services, United Kingdom

Onsite location

South Yorkshire United Kingdom

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